As of August 18, 2023
ServiceM8's Mailchimp Automation is based on Maichimp's "Classic Automations". However due to changes to Mailchimp, these may or may not be available to you. Here is what you need to know:
- MailChimp wants you to use their new "Customer Journey" workflow for "Automations".
- Classic Automations are ONLY available if you have an account which has PREVIOUSLY created a Classic Automation. This means that just because you have an older account does not mean you still have access to this feature.
- You may need to upgrade your Mailchimp plan to access these features. In the past, a Free account might have been all you need, but moving forward, you will need a paid plan to use them.
In the end, we are hoping ServiceM8 updates their integration with Mailchimp so that you can use "Classic Automations" or the newer "Customer Journeys" to action their Mailchimp Automations.
Automations from Mailchimp
You may be able to setup the automation you are looking for directly in Mailchimp, but it may take some additional work. ServiceM8 tried to help simplify this process, but reaching out to a Mailchimp expert might be your next ticket!